Frequently Asked Questions
We are Supafast. Supaeasy. Supacolour.
Supacolour was created with the mission to make high-quality heat transfers so fast and easy that anyone with a heat press can become a professional printer. We streamlined every step of the process, from pricing and placing your orders to receiving your transfers and pressing them on almost any fabric. The result is the most efficient and versatile heat transfer available.
What makes Supacolour unique?
Supacolour combines the quality of traditional silkscreen techniques with the flexibility and convenience of digital printing to allow anyone with a heat press to customize textiles with premium-quality printing.
How fast can you print my transfers?
Supacolour is Supafast. Most orders placed Monday through Friday, ship the next business day. Larger volumes will take longer. Please contact us for an estimate.
How durable is Supacolour?
Is Supacolour eco-friendly?
Yes, Supacolour uses water-based inks without harsh or toxic chemicals. Transfers come on recyclable transfer paper.
Do you supply heat transfer paper/sheets?
We do not supply materials or the machinery to make Supacolour.
What level of details can Supacolour reproduce?
Our process prints millions of colours and gradients, allowing us to reproduce almost any artwork, no matter how complex. We can render fine detail as small as 1 mm tall without requiring ugly traps or borders.
What sizes are available?
For Wearable, Blocker, Soft Shell Blocker and Promo transfers we can print any size up to 420mm x 300mm. For Headwear, our largest print size is 120 x 60mm
What kind of art files does Supacolour print?
Supacolour renders incredible detail with crisp, clean edges in over a million vivid colors and gradients. Please refer to our Art Specs for complete details.
What colour profiles can Supacolour print?
Supacolour’s default print process is CMYK (actually, we run a six-color process that gives Supacolour transfers more range in the color spectrum). We have the ability to Pantone (PMS) color match. All you need to do is indicate the colors in your order. We do not print RGB files.
What if I am not sure if my artwork is set up correctly?
Follow our art specifications as best as you can. If you are still not sure, submit your order to us anyways. We will review your order and notify you if there are any issues. Supacolor will work with you to make sure that we help you print the best transfers possible.
Does Supacolour provide art proofs?
Supacolour does not provide art proofs as a part of its ordering process. Our goal is to produce your Supacolour as quickly as possible. Our process is very accurate. As long as you upload great artwork, we’ll make great transfers.
How do I order Supacolour?
Supacolor is available for purchase through our website. Customers are asked to enter the orders online to expedite the processing of the job and to minimize mistakes.
How is Supacolour priced?
Supacolour is priced based on transfer type, size and quantity.
- Step 1: Choose the transfer that works best for the fabric you want to print on.
- Step 2: Select the smallest size category that your design fits in.
- Step 3: Cross reference the size category and the desired quantity to find your price.
We only sell custom-printed individual transfers ready to be pressed (no ordering multiple designs on a sheet or gangs).
How can I see pricing and get samples?
All new Supacolour accounts are sent a Sample Kit along with a Users Guide containing transfer pricing and other details. You can also view pricing by logging into your account and clicking on “Pricing” in the “Dashboard Home”. Need to open an account? Click Get Started.
Are there other fees to consider?
We have taken the complexity out of ordering heat transfers: no more calculations, hidden fees or rush charges. Shipping is not included in the price of the transfers.
What do I need to know before I order Supacolour?
You will need to know what fabric you will be printing on to determine which Supacolor transfer (Wearable, Blocker, Soft Shell Blocker, Promotional) you should order. We will also need to know the color of the fabric. If you do not know the exact color, you can tell us if it is a light or dark colored fabric.
Does Supacolour have a minimum order quantity?
The minimum order quantity is 20 pieces per design. You cannot split the minimum between multiple designs or accommodate more than one design within a print area.
Does Supacolour charge by the colour?
You can print unlimited colours and gradients with Supacolour. We do not charge by the colour. The price is the same whether you print one colour or a million.
What if there is a problem with my order?
Please inspect your order upon receiving it. If there is a problem, notify us immediately by emailing us at email@example.com. Provide us with your job number and details about the problem. We will work with you to get you the right transfers. You can buy Supacolour with confidence.
What are my order shipping options?
For NZ based customers we use NZ Couriers and the shipping cost will be added at dispatch. For Australian and other international customers we use DHL, and shipping cost will be added at dispatch. Larger orders may incur additional freight charges.
Do you ship internationally?
Supacolour has factories in North America, New Zealand and the United Kingdom. We can ship all over the world. Please contact us and we will work out the best facility to service you.
What kind of peel or release do Supacolour transfers have?
Supacolour transfers are designed to peel Immediately or Hot! We recommend you peel fast, but smooth.
What kind of heat press is required to apply Supacolour?
Supacolour is a professional grade heat transfer that is designed to work with a commercial heat press. Our transfers can work with both an air operated heat press or a manual heat press. Supacolour is not designed to be pressed with a domestic iron.
Can you help me troubleshoot with pressing?
Pressing problems can be related to not having enough heat, time or pressure. The issue we see the most is related to not having the correct pressure setting on the heat press. Please make sure that you are using medium to firm pressure. The more pressure you can apply without damaging the fabric, the better results you will get. Refer to your heat press manual to learn how to adjust settings. If you are using a manual heat press, please use the higher settings from the application instructions we provide. Use samples or extra transfers we provide with orders to dial in your settings and find your sweet spot. If you are still having issues pressing, please contact us.